Service Design Network

Prezados Alunos,

Aqui vão alguns hot links que vale a pena consultar:

Rede de profissionais e pesquisadores no Brasil - http://designdeservicosbrasil.ning.com/

Rede internacional de profissionais e pesquisadores - http://www.service-design-network.org/

Ferramentas de Service Design - http://www.servicedesigntools.org/

Vídeo e links - http://www.gsjamlondon.org.uk/?p=113

Glossário - http://www.servicedesign.org/

Taxonomia - http://www.designcouncil.org.uk/about-design/Types-of-design/Service-design/

O que é service design? http://urbanomnibus.net/2010/10/what-is-service-design/

Touchpoints - http://blogs.hbr.org/cs/2010/12/touchpoints_bring_the_customer.html